π¬ Support Center
We are here for your questions, issues and suggestions. Happy to help.
Frequently Asked Questions
My playlist (M3U/Xtream) won't load. What should I do?
First verify your provider URL / username / password. Most providers license per device; your account may be active on another device. Log out from the other device and try again. Also check your internet connection and Wi-Fi/4G changes. If the issue persists, contact your provider β the app does not supply content, it only plays the source you provide.
Channels open but the video doesn't play / black screen.
This is usually a codec or provider-side issue. Try disabling "Hardware acceleration" in Settings. For AC3/EAC3 audio issues, switch audio output mode in settings. If it still doesn't work, check the same channel in another player (e.g. VLC) β if that fails too, the issue is with your provider.
AI Subtitles (auto subtitles) are not working.
AI Subtitles require a
Groq API key. Go to Settings β AI Subtitles β enter your key. Get a free key at
console.groq.com. AI Subtitles won't work without internet. The audio data sent is not stored β only used for transcription.
How do I delete my account and data?
Uninstalling the app removes local data. To delete cloud (Firebase) data, use the
Data Deletion page. In-app: Settings β "Delete Cloud Backup" button.
Is the app paid? Is there a subscription?
No, IPTV Ai Player is completely free. There are no in-app purchases, subscriptions or ads. No content is provided either β you add your own IPTV source (M3U/Xtream/Stalker).
The app crashes / won't open / freezes.
First, close and reopen the app. If it doesn't help: update the app (App Store / Play Store), reboot the device, then uninstall and reinstall if needed. If cloud backup is enabled, your playlists won't be lost. If the problem continues, contact us via the form below with your device model and OS version.
Support Form
If you prefer not to email, use the form below. Fill in all fields with as much detail as possible so we can help faster.
Other Resources
You may find what you need on these pages too:
βΉοΈ Important
IPTV Ai Player is a player, not a content provider. The app does not supply any channels, movies or TV shows β it plays the IPTV sources you add. For content issues you must first contact your IPTV provider.